gPhotoShow Products Support Forum

I recently updated my version of Window. Now whenever I try to start gPhotoShow Pro, the screen with go black for a second, and then it will go back to the desktop. On some occasions, it'll show an image for a couple of seconds, freeze, and then close.

This is happening with both the 64 and 32 Bit versions, of which I have the latest version installed of gPhotoShow Pro. I've also checked Error File log but it says that the err.log doesn't exist.

I've also noticed that when I try to run gPhotoShow Pro, that the Antimalware Service Executable starts going, and only stops once gPhotoShow Pro has been forced to stop it's screensaver. I'm not sure if that's a part of the problem or not. To check, I have added the folders that gPhotoShow Pro is in as Exclusions to Windows Defender and to Malwarebytes, just in case. But I am still unable to get the slideshow going without automatically closing after a few seconds.

Try to enable extended error logging in "Errors and Logging" page. Maybe with this log file it is possible to understand the cause of this problem.

I tried to post a copy of the Log File, but this forum say that it "Contains too many URLs" for me to be able to upload a copy of it.

On the flip side, I've figured out the problem. The Weather Plug-in I was using was old. Version 1.3.1 was what I had and that was what was causing the crash. I've now updated to 1.4.1, and the crashes have now stopped. Thank you for your help, I wouldn't have noticed that if I didn't check out the extended log file.