"gphotoshow slide maker has stopped working"

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hereathome
Posts: 18
Joined: Sun Jun 03, 2012 10:33 pm

"gphotoshow slide maker has stopped working"

Postby hereathome » Sat Mar 14, 2015 7:28 pm

I was using gphotoshow version 7.1.4 and started getting the above error message. So I upgraded to 7.2.0 and it still happens. This is a pc running windows 7. What could be happening? The crash data is below:
Problem signature:
Problem Event Name: APPCRASH
Application Name: GPHOTO~1.SCR
Application Version: 7.2.0.0
Application Timestamp: 54cb4893
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 000332b0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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gpb
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Posts: 404
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Re: "gphotoshow slide maker has stopped working"

Postby gpb » Sat Mar 14, 2015 11:04 pm

When do you get that error ? During the slideshow or while opening the configuration window ?
Do you get the error every time or only sometimes ?
Did you install some new program when you started to get this error ?
Gianpaolo Bottin
gPhotoShow.com

hereathome
Posts: 18
Joined: Sun Jun 03, 2012 10:33 pm

Re: "gphotoshow slide maker has stopped working"

Postby hereathome » Sat Mar 14, 2015 11:35 pm

I get the error sometimes, not always, and only when the slide show opens. No new installs, the problem just started two weeks ago. I also did a system restore back to when the problem started, but that did not help.

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gpb
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Re: "gphotoshow slide maker has stopped working"

Postby gpb » Mon Mar 16, 2015 11:04 am

Hard to say what causes that error. Does it happen often ? Is gPhotoShow configured to play video files ?
Anyway the first thing to try is to remove the tick from the option "Enable background files list synchronization" in the "File Options" tab.
This would help to understand whether gPhotoShow crashes in the code that performs the background file scan.
Gianpaolo Bottin
gPhotoShow.com

hereathome
Posts: 18
Joined: Sun Jun 03, 2012 10:33 pm

Re: "gphotoshow slide maker has stopped working"

Postby hereathome » Mon Mar 16, 2015 3:34 pm

"Enable background files list synchronization" in the "File Options" tab is unchecked. It happens 40% of the time gphoto starts. Yes it is configured to play video files.

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gpb
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Re: "gphotoshow slide maker has stopped working"

Postby gpb » Mon Mar 16, 2015 4:08 pm

It is possible the crash is caused by video files. In particular if you have mov files played by the default player (quicktime) it is a known issue.
The first thing I would suggest is to disable video files for a while, just to see whether the crash is caused by video files. Then if they are the cause you could try installing VLC player and configure gPhotoShow to play video file with VLC.
Gianpaolo Bottin
gPhotoShow.com

hereathome
Posts: 18
Joined: Sun Jun 03, 2012 10:33 pm

Re: "gphotoshow slide maker has stopped working"

Postby hereathome » Mon Mar 16, 2015 4:33 pm

Thanks. I already use VLC to play the video files. I did a sfc /scannow on the pc from the administrative command prompt but no problems were found. I am not sure that the sfc / scannow will do anything even though no problems were found. I can wait andf see and then reply.

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gpb
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Re: "gphotoshow slide maker has stopped working"

Postby gpb » Tue Mar 17, 2015 10:46 am

I would try to disable video files for a while, the crash can be caused by a corrupted video or by a video that for some reason is not liked by VLC.
Gianpaolo Bottin
gPhotoShow.com

hereathome
Posts: 18
Joined: Sun Jun 03, 2012 10:33 pm

Re: "gphotoshow slide maker has stopped working"

Postby hereathome » Wed Mar 18, 2015 3:38 am

Tried disabling video. Seems to not to make a difference. I enabled video again. Seems like the error message when starting the slideshow has decrease to around 10% of the time it starts.

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gpb
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Re: "gphotoshow slide maker has stopped working"

Postby gpb » Wed Mar 18, 2015 12:01 pm

Enable error logging in the About page of the configuration window. Then let gPhotoShow to run, next time you see the error get the error log and send it to me as pm attachment o by email. It could help to find the cause of the crash.
Gianpaolo Bottin
gPhotoShow.com


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